The problem
Compliance work means the admin is the business.
Every visit produces a certificate. Every device on every site needs a service history. An insurer or enforcing authority can ask for it at any point, and the answer has to be immediate.
Most fire and safety contractors run that on a mix of scheduling software, spreadsheets, paper job sheets and someone’s memory. It works until it doesn’t, and the point it stops working is usually the point the business starts growing.
PPM visits slip.
Annual and six-monthly services get missed or bunched together, and nobody notices until a customer chases.
Certificates go out late.
Engineers complete jobs on paper, the office rekeys it, and there is a gap of days between work done and paperwork sent. Invoicing waits on the same gap.
Asset registers go stale.
A site with 400 devices cannot be kept accurate in a spreadsheet once devices start getting replaced.
Reactive callouts wreck the plan.
Someone reshuffles the schedule in their head, planned visits get bumped, and the backlog builds.
No view of engineer utilisation.
When capacity gets tight the only visible answer is hiring, because nobody can see whether better routing would do it.
What changes
One system for planned work, reactive work and the paperwork.
01
Planned maintenance that runs off the asset register
Service schedules sit against the devices recorded on each site rather than a separate list someone maintains by hand. Replace a device and the record stays with the site.
02
Certificates completed and issued on site
Engineers complete the job and the certificate on the mobile app before they leave. No rekeying, no backlog, and invoicing is not waiting on paperwork.
03
Reactive work slotted against real engineer location
When a callout lands, dispatch can see who is free and where they actually are. Reactive work fits around planned visits rather than displacing them.
04
Full service history per site and per device
Every visit, every device, every certificate, in one place. When a customer or an enforcing authority asks, the answer takes seconds.
Product features
Built for how fire and safety teams work.
Scheduling and dispatch
Planned and reactive work on one board.
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Engineer mobile app
Job completion, certificates and proof of work on site, including offline.
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Asset tracking
Device-level registers across every site you maintain.
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Route optimisation
Less time between sites, more jobs per engineer per day.
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Tool tracking
Know which test equipment is on which van.
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Vehicle telematics
Real engineer location for dispatch decisions.
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Why TotalCtrl
Why fire and safety firms choose TotalCtrl.
Configurable to your job types.
Fire work does not fit a generic service template. TotalCtrl is configured to your processes rather than the other way round.
Live in weeks, not months.
Most customers are running within weeks, configured to their workflows from day one.
Built by people who know field service.
Clockwork IT has been building operational software for service contractors since 2003.
Backed for the long term.
Part of Banyan Software Group, which invests in software businesses for the long term rather than the next funding round.
Common questions
Fire and safety field service software: common questions.
Answers written to stand alone so they read cleanly whether you land here direct or through an AI search result. Each one matches the schema on the page exactly.
Book a call
See it against your own job types.
Fifteen minutes, no deck. Bring a real scheduling problem from last week and we will show you how it would run.
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