The complexity
FM software must handle.
Facilities management businesses carry a unique combination of obligations: reactive SLA contracts, PPM programmes, compliance requirements and multi-client scheduling, all simultaneously.
“Every compliance certificate, every SLA timer, every PPM visit frequency: Jerrold monitors all of it. You find out about risks from Jerrold, not from a client call.”
SLA-critical reactive dispatch
Jerrold monitors every SLA timer in real time. He flags breach risk with enough lead time to act, and recommends the specific field operative to send.
PPM compliance across all buildings
Every building, every contracted frequency, every required certificate tracked by Jerrold. Gaps flagged before clients notice.
Multi-client scheduling
Different SLA tiers, different compliance requirements and different access restrictions are all held in a single scheduler Jerrold understands.
Compliance documentation
Certificates, photos, signatures and safety records captured on site by field operatives. Attached to the building record automatically.
Questions we get asked.
What is the best facilities management software for UK contractors?
TotalCtrl is the UK-hosted FSM platform for facilities management contractors running 20 to 150+ field operatives across multiple client sites. Fixed pricing at £25 to £45 per user per month, includes multi-site contract management, SLA monitoring, mobile compliance capture and Jerrold AI for dispatch and commercial visibility.
How do you manage multi-site FM contracts with mixed services?
Each client contract can carry any mix of PPM frequencies, reactive SLA terms, and specific site or asset requirements. Jerrold tracks every commitment across every site continuously, so the same platform handles a 50-site hard FM contract and an ad-hoc reactive call from a single-site client without a separate tool for each.
How do you track SLAs across a large FM portfolio?
SLA timers run automatically the moment a reactive job is logged. Jerrold escalates any job at risk of breach to the dispatcher before the timer runs out. Customers move from "clients discover SLA breaches" to zero client-discovered breaches inside the first quarter.
Can TotalCtrl integrate with existing CAFM systems?
Yes. TotalCtrl provides a full REST API and webhooks so it can send and receive work orders, job status and completion evidence from an existing CAFM system your client mandates. Native integrations to Xero, Sage, QuickBooks and Stripe on the accounting side. Available on Professional and AI+ plans.
What compliance capture do UK FM contractors need in their software?
Certificates, photo evidence, client signatures, RAMS, COSHH where applicable, and any bespoke checklists per contract. All captured in the mobile app at the point of work, timestamped and geotagged, and immediately attached to the job record for audit.