Real businesses.
Real numbers.

The challenge

Planning team spending 90 minutes every morning rebuilding the day's schedule from scratch. Three PPM frequencies missed per month on average. Two contracts identified as below 12% margin, both had been assumed profitable.

What Jerrold did

Jerrold took over morning planning on day one of go-live. Within 30 days, planning time was 8 minutes. PPM frequency breaches: zero in the first quarter. The two underperforming contracts were restructured, both above 20% margin within six weeks.

The challenge

SLA breaches discovered by clients rather than internally. Compliance records captured on paper and transcribed, with gaps appearing in audits. Field Operative utilisation at 67% across the team.

What Jerrold did

Jerrold flagged every SLA risk before breach in the first week. Compliance moved to digital capture on day three of mobile app deployment. Within 60 days, utilisation was 84%, driven entirely by schedule optimisation and gap-filling.

The challenge

First-time fix rate at 74%, with return visits costing an estimated £45,000 annually. Contract mix heavily reactive, with no visibility into which contracts were actually profitable.

What Jerrold did

Jerrold pre-arrival briefs drove first-time fix from 74% to 91% in eight weeks, with field operatives arriving with site history, parts lists and asset records they previously had to call the office for. Contract profitability analysis identified three reactive contracts to convert to PPM, adding £52,000 in annual margin.