What makes maintenance contracting hard to schedule.
Planning reactive and planned simultaneously
The planning challenge in maintenance contracting is not reactive jobs or planned jobs in isolation. It is both at once. Engineers shift between reactive dispatch and PPM visits in the same day. Most schedulers handle one or the other. Jerrold handles both simultaneously.
First-time fix rate
A failed first-time fix costs roughly 2.5x the original job: return travel, engineer time, customer goodwill. Jerrold pre-loads engineers with site history, asset service records and parts needed before they arrive, giving them the information that drives first-time fix.
SLA management across contract tiers
Different clients carry different SLA obligations: 4-hour response, same-day, next-day. Jerrold knows every contract's SLA structure and dispatches reactive jobs accordingly: not by availability, but by obligation.
Six capabilities that matter most.
Reactive and PPM in one scheduler
Jerrold balances reactive urgency against PPM commitment continuously. When a reactive job arrives, he identifies the lowest-impact PPM to move and proposes the switch, with SLA preserved on both.
SLA-tier dispatch
Every contract's SLA obligations are encoded. A P1 reactive is dispatched differently from a P3. Jerrold knows the difference and dispatches accordingly, every time.
First-time fix intelligence
Jerrold pre-loads site history, asset service records, known issues and parts needed into the engineer's pre-arrival brief. The information that drives first-time fix, before the engineer knocks.
PPM frequency compliance
Planned maintenance visit frequencies monitored per contract and site. Jerrold flags gaps before they breach contractual obligations, not after the client notices.
Utilisation across both job types
Reactive jobs create unplanned gaps and spikes. Jerrold maintains a live utilisation view across all engineers across all job types, flagging underload and overload simultaneously.
Contract margin monitoring
Reactive-heavy contracts erode margin faster than planned ones. Jerrold monitors actual vs estimated per contract and flags the ones drifting the wrong way, with the cause and a modelled fix.