Why building services teams
outgrow what they have.
Most commercial HVAC and M&E businesses reach a point where they have more engineers, more contracts and more complexity than their tools can handle. That is when the gaps start to show.
Spreadsheets for scheduling. WhatsApp for reactive dispatch. A separate system for forms and proof. An accounting package that never quite receives the right data. The sum of these gaps is admin overhead, missed revenue, and SLA risk that nobody sees coming until it arrives.
Dispatch across reactive and recurring work at the same time
Commercial HVAC and M&E businesses run two job types in parallel: planned maintenance across contracted sites, and reactive callouts that can arrive at any point. Most systems handle one or the other cleanly. Jerrold handles both simultaneously, balancing urgency against commitment without losing either.
Proof requirements on every visit
Service sign-off, gas-safe records, electrical certificates, equipment test results captured inconsistently on paper and transcribed later. Every gap is a liability when the client or a regulator asks. TotalCtrl captures proof at the point of work, on the engineer's device, attached to the job and the asset record automatically.
Quote-to-invoice without the gaps
Work is quoted, delivered and invoiced, but the flow between those three stages is broken. Jobs re-entered between systems. Additional work logged in the field but not billed. Jerrold monitors every invoice before it goes out and flags what was done but not captured.
Visibility across a distributed field team
30 to 150 engineers across dozens of sites. The office does not know what is actually happening until the engineer calls in or the job closes. TotalCtrl gives live status, GPS overlay, and SLA timers across every active job. Jerrold flags the risks before they become problems.
A joined-up workflow from work order to invoice.
Six capabilities that connect the things that are currently disconnected, with Jerrold running across all of them.